Sales

Top content within Sales

• guide

  Invoicing and taking payment from customers: the law

  Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks

• guide

  Selling online: the basics

  Selling your goods in an online shop can help you reach more customers and boost sales. You need to be aware of your legal obligations when selling online, including what information you must give customers.

• guide

  Selling: the basics

  Before you sell your product or service, you need to consider what promotional strategies and sales channels are best for you. You also need to forecast your sales and create a sales plan.

• guide

  Competitor analysis

  Monitoring the way that your competitors do business can help you spot gaps in the market and identify areas for improvement.

• guide

  Sales channels: your options

  When deciding how to sell your products, you should consider which sales channels will help you reach your customers most effectively and how you can make your sales channels work together.

• article

  Accepting returns and giving refunds: the law

  Accepting returns and giving refunds, repair and replacement, unconditional refunds for online customers, return faulty goods, warranties and guarantees

• article

  Avoid unfair terms in sales contracts

  Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations

• guide

  Weights and measures: the law

  Weights and measures - find out the law on trading standards for packaging and selling products

• article

  Product labelling: the law

  The rules about product labelling - including special rules for retailers and manufacturers in different business sectors (like food, jewellery and toys)

• article

  Report anti-competitive business practices

  Unfair agreements between businesses - price-fixing, cartels and reporting unfair practices to the OFT

• article

  Online and distance selling for businesses

  Rules online and distance selling businesses must follow

• article

  Doorstep selling regulations

  If you sell products and services worth over £35 to a customer on their doorstep, you must let them know in writing they have the right to cancel within 7 days.

• video

  Your business and selling to customers

  Find out the different ways you can sell to customers and what options are right for your business - direct to customers, third parties, mail order

• service

  International sales contracts (export factsheet)

  Find out about international sales contracts needed to export. Export from Scotland with free support from Scottish Development International (SDI).

• video

  How I turned my passion into a career - case study

  Business Gateway helped Polish born Karolina Kubisz turn her passion for art and castles into a career.

• video

  How I diversified my electrical company into the renewables sector – case study

  Paul McDonnell talks about branching out his business, PDMD Electrical Services, with help from Business Gateway in this case study.